Privacy Policy

This policy explains how LX Comms collects, uses and protects your personal data when you interact with us or use our website. We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

LX Comms (LX PR LIMITED) ("we", "us", "our") is a public relations and communications agency based in London, UK.

LX Comms (LX PR LIMITED)
LX, LM10.LGO1A/C
The Leather Market
11–13 Weston Street
London, SE1 3ER

For any privacy-related queries, please contact us at hello@lx-comms.com.

2. What Data We Collect

We may collect and process the following personal data:

Contact information – name, email address, phone number, job title, and company name.
Enquiry and correspondence data – messages you send us, including through contact forms or email.
Usage data – how you interact with our website (see Cookie Notice below).
Client and supplier data – billing details and contractual information where relevant.

3. How We Use Your Data

We use your personal data to:

Respond to enquiries and provide our PR services.
Manage client and supplier relationships.
Send marketing communications (only where you have consented or we have a legitimate interest).
Improve our website and services.
Comply with our legal obligations.

Our lawful bases for processing are legitimate interests, contract performance, legal obligation, and consent (for marketing and non-essential cookies).

5. How Long We Keep Your Data

We retain personal data only as long as necessary:

Enquiry data: up to 12 months from last contact.
Client/supplier data: up to 7 years for legal and tax compliance.
Marketing data: until you withdraw consent or unsubscribe.

6. Your Rights

Under UK GDPR, you have the following rights:

Access — request a copy of the personal data we hold about you.

Rectification — correct inaccurate or incomplete data.

Erasure — request deletion of your data ("right to be forgotten").

Restriction — restrict or object to our processing.

Withdraw consent — at any time where processing is consent-based.

Complain — lodge a complaint with the ICO at ico.org.uk.

To exercise any of these rights, email us at hello@lx-comms.com.

7. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.

Cookie Notice

This notice explains how LX Comms uses cookies and similar technologies on our website.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how visitors use our site and improve your experience. Some cookies are essential for the site to work; others are optional and require your consent.

Cookies We Use

Cookie Type	Purpose	Examples
Strictly Necessary	Essential for the website to function. Cannot be disabled.	Session cookies, security tokens
Analytics	Help us understand how visitors navigate our site. Data is anonymised.	Google Analytics
Marketing	Track effectiveness of campaigns and deliver relevant content.	LinkedIn Insight Tag, Meta Pixel
Preferences	Remember your settings and choices (e.g. cookie consent).	Consent manager cookie